Reasonable pre-sale scheme design, accurate and efficient implementation during sale and timely and reliable after-sales service

Service is the key for Netcom to keep ahead of the industry. We have ISO9001 quality control system standards in line with the service process. To provide customers with convenient, fast, perfect, intimate comprehensive service.

If you want to consult our solutions and products now, please contact us:Call 400-688-1380 or contact our online customer service

If you are already our customer, we offer a variety of convenient ways of in-sale and after-sale service:

1. Online customer service: provide 7 * 24 hours online technical support.

2. Telephone support: free service hotline: 400-688-1380 Fax: 010-82583049.

3. On site support: in case of problems that cannot be solved by remote control, we will negotiate with customers to provide on-site service of technical personnel and solve problems on site.

4. E-mail support: we will reply to you in 24 hours!

5. Remote assistance: if the user still fails to solve the problem through his own operation under the guidance of our technical personnel, we can also provide remote service for the customer under the authorization of the customer, and solve the problem through remote control and operation of the computer.

Provide F5 full range of product maintenance business; The basic maintenance process is as follows:

Telephone communication: judge the hardware fault through the fault phenomenon;

Free test, and issue test report (Note: if the telephone communication can't judge the fault, the user can deliver the goods to our company) According to the test report, after judging the specific hardware failure, both parties negotiate the maintenance cost; Establish maintenance contract;

After the equipment maintenance is successful, issue the test report (submit to the user, test and prove the maintenance is successful and the equipment is normal); Deliver to the user.

Undertake F5 full series product maintenance service (specific maintenance cost depends on product model and quantity)